Privacy Policy
Last updated: February 2026
The Inherited Estate ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and booking services. We operate in accordance with Alberta's Personal Information Protection Act (PIPA) and applicable Canadian privacy legislation.
What Information We Collect
When you interact with our website and booking system, we may collect the following personal information:
- Name, email address, and phone number (provided during the booking process)
- Payment information (processed securely through Square -- we never store your credit card details on our servers)
- Booking preferences, including guest type, guest count, and items of interest
- Device and browser information necessary for site functionality
Why We Collect It
We collect your personal information for the following purposes:
- To process and manage your appointment booking
- To send booking confirmations, reminders, and cancellation notices
- To verify your identity when managing bookings (two-factor authentication via email codes)
- To improve our services and overall customer experience
How We Protect Your Information
We take the security of your personal information seriously and implement the following safeguards:
- All data is transmitted over HTTPS (encrypted in transit)
- Passwords are hashed using industry-standard encryption
- Payment processing is handled by Square, which is PCI DSS compliant -- credit card data never touches our servers
- Access to customer data is restricted to authorized administrators only
Who We Share It With
We only share your information with the following third-party service providers, and only as necessary to deliver our services:
- Square (payment processing)
- Email service provider (transactional emails only, such as booking confirmations and verification codes)
We do not sell, trade, or otherwise share your personal information with third parties for marketing purposes.
Your Rights Under PIPA (Alberta)
Under Alberta's Personal Information Protection Act, you have the following rights:
- Right to access your personal information held by us
- Right to request correction of inaccurate or incomplete data
- Right to withdraw your consent for the collection, use, or disclosure of your information (which may affect our ability to provide services to you)
- Right to request the deletion of your personal data
To exercise any of these rights, please contact us at info@inheritedestate.com.
Data Retention
- Active booking data is retained for the duration of service delivery
- Historical booking records are retained for up to 2 years for operational and record-keeping purposes
- You may request deletion of your data at any time by contacting us
Cookies
- We use session cookies strictly for site functionality, including login sessions and the booking flow
- We do not use third-party tracking cookies
Marketing Communications
We comply with Canada's Anti-Spam Legislation (CASL):
- Marketing communications are only sent with your explicit consent
- Every marketing email includes a clear unsubscribe option
- Transactional emails (booking confirmations, reminders, verification codes) are not considered marketing and will be sent as part of our service delivery
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us: